BEDC completes November 2026 MAP meter refund cycle, issues token retrieval steps

BEDC Electricity Plc has completed its November 2026 Meter Asset Provider (MAP) meter refund cycle. Eligible customers have been notified by SMS and email, with refund tokens available for retrieval through the company’s online portal.

The update gives customers who paid for meters under the MAP initiative a route to access refunds in line with Nigerian Electricity Regulatory Commission (NERC) directives.

How BEDC customers can retrieve tokens

BEDC advised eligible customers to visit its MAP Meter Refund Portal and enter their meter numbers to check and retrieve their refund tokens. Customers who have not received SMS or email notifications can also use the portal.

The company advised customers whose contact details have changed to visit the nearest BEDC customer care office to update their registered phone numbers and email addresses. It said updating contact information would help ensure eligible customers receive refund notifications.

Sequential loading for refunds and arrears

BEDC cautioned customers who have both monthly refund tokens and arrears to load the tokens sequentially. It said following the required sequence was necessary to ensure successful access to refunds under the latest review of the MAP refund process.

The notice comes amid efforts by electricity distribution companies to implement meter refund arrangements for customers who paid for meters under the MAP scheme.

Ikeja Electric also opens eligibility checks

Ikeja Electric Plc has also informed customers who participated in the MAP initiative that they can check their refund eligibility and the applicable process on its website. The company directed customers to its MAP refund eligibility portal for further information.

Ikeja Electric stressed that only customers who participated in the MAP initiative qualified for the refund. It also provided an email address, [email protected], for customers with complaints or enquiries relating to the refund process.

Earlier, five electricity distribution companies across Nigeria issued separate statements explaining power cuts and supply reductions affecting customers in Lagos, Abuja, Ogun and other states. The companies cited causes ranging from grid shortfalls to technical faults and scheduled maintenance.

Ikeja Electric, which covers much of Lagos State, told customers that reduced electricity supply hours across its network resulted from insufficient power allocation from the national grid. The company said it was engaging relevant stakeholders to improve supply and would distribute available electricity as fairly as possible across its coverage area.