FG publishes official contacts for N50,000 NERSI grant beneficiaries

The Federal Government has published official telephone numbers and email addresses for Nigerians struggling to access the N50,000 monthly National Emergency Relief and Stabilisation Intervention grant. The Federal Ministry of Humanitarian Affairs and Poverty Reduction released the contacts to help beneficiaries resolve failed transactions, wallet access problems and missing payment notifications.

Five financial service providers are authorised to disburse NERSI payments. Beneficiaries can reach each provider directly for wallet or transaction issues.

Provider contacts

ALAT by Wema Bank: 0803 900 3700. USSD code: 94523#.

MoMo PSB: 671 or 0803 106 7100. USSD code: 6710#.

NairaGram: 0201 330 0880 or 0201 330 0881. USSD code: 72600#.

OPay: 0700 888 8328 or 0201 888 8328. USSD code: 95520#.

Moniepoint: 0700 700 7000. USSD code: 557327#.

A dedicated NERSI helpline, 0700-022-2222, is also available for general programme enquiries and complaints. The ministry advises beneficiaries to contact the NERSI helpline for programme-specific concerns and their payment provider directly for wallet or transaction issues.

How beneficiaries are selected

Households eligible for the NERSI grant are drawn from the National Social Register and verified national identity records. Poverty and vulnerability are the main criteria for selection. No application is required.

Eligible Nigerians receive an SMS from one of the five approved providers, asking for their consent before any transfer is made. Those yet to receive an SMS notification have been assured that eligible households are being contacted in batches. The absence of a message does not automatically rule out future inclusion in the programme.

Official NERSI updates are available through the ministry's website at fmhapr.gov.ng/nersi/.

Fraud warning

The government warned Nigerians against fraudsters demanding money or sensitive banking details to unlock the grant. The ministry confirmed that registration fees, agents or intermediaries are not part of the process. Nigerians should not pay anyone to gain access to the relief funds.

Beneficiaries should never share their PINs, one-time passwords or any other sensitive banking information with third parties.

For vulnerable households, the direct provider contacts give a clear route to resolve failed payments without paying middlemen. The fraud warning also puts the focus on guarding bank details as more beneficiaries are contacted in batches.