Air Peace Offers 25% Discount After NCAA Orders Compensation for Delayed Lagos-Enugu Flight

Air Peace has offered human rights lawyer Inibehe Effiong a 25% discount on a one-way domestic ticket after the Nigeria Civil Aviation Authority (NCAA) ordered compensation for passengers affected by a lengthy Lagos-Enugu flight disruption.

Effiong disclosed the offer on Wednesday, September 23, 2026. He said the airline's call centre emailed him an apology for the disruption.

Flight P47100 and the missed court date

Flight P47100 was scheduled to leave Lagos for Enugu at 6:45 am on Monday, September 21. Passengers were later told the flight had been delayed until 4:50 pm.

Effiong said he arrived at Terminal One of the Murtala Muhammed Airport, Lagos, at about 5:50 am for the flight after completing check-in the previous night. He said the disruption caused him to miss a scheduled court appearance in Enugu State.

NCAA faults airline communication

NCAA Director of Public Affairs and Consumer Protection Michael Achimugu said the delay was linked to the ripple effect of an earlier flight disruption on Sunday night. The regulator said Air Peace should have properly informed affected passengers that the flight had been rescheduled.

A preliminary review by the NCAA found that passengers received an incorrect notification instructing them to report for the original departure time despite the rescheduling. After Effiong provided a screenshot of the notification, the airline's station and duty managers reportedly confirmed that the message had been sent in error.

The NCAA subsequently directed Air Peace to provide a compensation package for affected passengers in line with Part 19 of the Nigeria Civil Aviation Regulations 2023. Achimugu stressed that timely and accurate communication formed part of an airline's obligations to passengers, adding that the incorrect notification could not be treated as a force majeure incident.

Discount, criticism and delay data

Air Peace said the 25% discount, excluding taxes, could be applied to a one-way ticket on any of its domestic routes as compensation for the inconvenience.

Effiong welcomed the intervention but said the compensation did not resolve broader problems with Air Peace's service. “This modest effort by Air Peace to assuage me and other aggrieved passengers should not detract from the fundamental issue, namely: the perennial lackluster, arrogant and frustrating attitude of the company,” he said in a post on X.

He commended Achimugu and the NCAA for responding to the complaint while calling for stronger enforcement of passenger rights across Nigeria's aviation sector. “While the swift response of Mike Achimugu and NCAA in this case are commendable, there is no doubt that we need a stiffer and stronger regulatory framework in the aviation industry to protect the rights of air passengers,” Effiong said.

NCAA data for August 2026 showed that Air Peace recorded 1,330 delayed flights out of 1,864 flights listed in the regulator's dataset, representing about 71.4%.

The intervention highlights the NCAA's push for airlines to comply with passenger-protection rules, particularly requirements relating to communication and compensation when flights are disrupted. Air Peace had earlier attributed a string of delays and cancellations to operational setbacks. Chief Operating Officer Oluwatoyin Olajide said the problems stemmed from several unrelated incidents occurring in close succession.

For Nigerian travellers and businesses, the case puts airline communication and compensation under sharper scrutiny. Regulatory pressure could shape how carriers handle delays on domestic routes.